Customer Service Representative In Banilad Cebu Minimum Salary
Category | : | Customer Service |
Type: | : | Full time |
Salary | : | P10,000 - 15,000 |
Location | : | Cebu Metro |
Job description:Customer Service Representative in Banilad Cebu Minimum Salary A Customer Service Representative supports customers by providing helpful information, answering questions, and resolving product or service issues. A CSR should possess qualities that help him be effective at his job problem solving, relationship building, good communication skills, and empathy. Job Responsibilities : -Coordinate the processing and delivery of all customer orders. Ensure that customers have acknowledged the complete delivery of all their orders. -Respond to and provide information to customer inquiries -Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution -Communicate with clients via phone call, email, face-to-face, and other channels to provide step-by-step solutions in resolving product or service issues -Troubleshoot product components (hardware, software) to identify and resolve issues reported by customers -Conduct research to obtain information useful in addressing customer issues -Collaborate with other members/groups in the company to resolve customer issues -Escalate and coordinate the resolution of issues with suppliers or partners -Pro-actively monitor the GPS service and resolve any immediate issues -Identify upselling opportunities to facilitate sales of company products/services -Participate in the development of training documents, manuals, procedures, and solution articles -Record all customer inquiries and issues including the actions and resolutions taken to address the problem. -Ensure compliance to internal reporting requirements Qualifications: -Candidate must have a Bachelors/College Degree -At least with 2 years of work experience in any or a combination of the following - customer service, call center support, sales, account management, IT support -Good English communication skills -For Vismin offices : Bisaya speaking is a must Please send your resume to [Login to view email address] Like our page for job updates! Facebook: https://www.facebook.com/jobvacancyphilpage Linkedin: https://www.linkedin.com/company/job-vacancy-phil Spread the word! DIRECT HIRE Thank you #csr #customerservice #job #jobhiring #jobopening | ||
Min. Qualification | : | College graduate, Customer Service Representative |
Shift | : | Day shift |
How to apply | : | Please send your resume to [email protected] |
Posted by | : | Job Vacancy Phil |
Views | : | 166 |