Customer Service Representative In Banilad Cebu Minimum Salary

Customer Service Representative in Banilad Cebu Minimum Salary

A Customer Service Representative supports customers by providing helpful information, answering questions, and resolving product or service issues.

A CSR should possess qualities that help him be effective at his job problem solving, relationship building, good communication skills, and empathy.

Job Responsibilities :

-Coordinate the processing and delivery of all customer orders. Ensure that customers have acknowledged the complete delivery of all their orders.

-Respond to and provide information to customer inquiries

-Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution

to solve the problem; expediting correction or adjustment; following up to ensure resolution

-Communicate with clients via phone call, email, face-to-face, and other channels to provide step-by-step solutions in resolving product or service issues

-Troubleshoot product components (hardware, software) to identify and resolve issues reported by customers

-Conduct research to obtain information useful in addressing customer issues

-Collaborate with other members/groups in the company to resolve customer issues

-Escalate and coordinate the resolution of issues with suppliers or partners

-Pro-actively monitor the GPS service and resolve any immediate issues

-Identify upselling opportunities to facilitate sales of company products/services

-Participate in the development of training documents, manuals, procedures, and solution articles

-Record all customer inquiries and issues including the actions and resolutions taken to address the problem.

-Ensure compliance to internal reporting requirements

Qualifications:

-Candidate must have a Bachelors/College Degree

-At least with 2 years of work experience in any or a combination of the following - customer service, call center support, sales, account management, IT support

-Good English communication skills

-For Vismin offices : Bisaya speaking is a must

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