Scheduling Analyst (japanese Speaker)
Category | : | Telecommunications |
Type: | : | Full time |
Salary | : | P60,001 - 70,000 |
Location | : | Makati |
Job description:Minimum 1 year call center experience in Workforce Management or Supervisory position is an advantage ( BPO Exp is not mandatory ) Japanese Speaker Proficient in MS Excel Proficient in any WFM tool (preferably IEX) Good analytical and numerical ability Good oral and written communication skills Flexible schedule and impeccable attendance record. Responsible for planning, creating and communication of schedules for one or multiple projects Headcount tracking and Capacity planning for assigned project/s Forecasting headcount, call capacity, SL delivery on a regular basis Identifying opportunities and suggesting way to improve efficiency of staffing and scheduling to management Carrying out regular reporting and data management activities around scheduling and capacity planning | ||
Min. Qualification | : | College graduate, supervisory skills, Japanese Speaker, Workforce management, |
Shift | : | Varying shift |
How to apply | : | send resume to [email protected] |
Posted by | : | Gratitude Philippines |
Views | : | 840 |