Technical Support Specialist L1 In Ortigas 30k
Category | : | Information Technology |
Type: | : | Full time |
Salary | : | P25,001 - 30,000 |
Location | : | Pasig |
Job description:Technical Support Specialist L1 in Ortigas 30k SALARY: 30k HEADCOUNT: 1 NEEDED: ASAP SCHEDULE: Night Shift (US) LOCATION: ANTEL ORTIGAS MUST HAVE SQL EXPERIENCE MUST HAVE more than a year of experience in networking and hardware Trouble shooting Job Description The Technical Support Specialist will be responsible for providing support through phone, email for all customers. The Specialist will have strong problem resolution abilities and should be able to maintain strong relationships with customers to facilitate issue resolution, to secure longer-term business. RESPONSIBILITIES: Provide customer support and technical issue resolution via phone, email and other electronic mediums Provide web based training Provide feedback on improvement opportunities based on current product behavior in the field Diagnose and configure customer equipment to connect to server systems Provide excellent customer service in all situations Communicate technical terms in a non-technical format that our customers can understand for troubleshooting purposes Provide support and assistance on other service activities Follow workplace operating and environmental, health and safety procedures and guidelines REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE Certificate from college or technical school; or 1-year related experience and/or training; or equivalent combination of education and experience At least 1-year outstanding customer service experience Familiar with proper phone etiquette Knowledge of customer service principles and practices Effective listening skills Basic understanding of MS Access & Windows 2008-2012 server configuration Strong background /experience with SQL environment (MySQL & SQL Server), IIS Web Services will be an advantage Experience in resolving issues with integrated software/hardware solutions at the enterprise level Willing to be on call during weekends and scheduled holidays as part of a rotating on-call support schedule Please send your resume to [Login to view email address] Like our page for job updates! Facebook: https://www.facebook.com/jobvacancyphilpage Linkedin: https://www.linkedin.com/company/job-vacancy-phil Spread the word! DIRECT HIRE Thank you #techsupport #technical #technicalsupport #networking #hardware #hiring #job #jobhiring #jobopening | ||
Min. Qualification | : | College graduate, Technical Support Specialist L1 |
Shift | : | Night shift |
How to apply | : | Please send your resume to [email protected] |
Posted by | : | Job Vacancy Phil |
Views | : | 1,016 |