Loyalty Representative - Taytay
Category | : | Call Center |
Type: | : | Full time |
Salary | : | P25,001 - 30,000 |
Location | : | Rizal |
Job description:Role Overview Building a loyal customer-base is all about being a product knowledge and value proposition expert. In this key role, you will be managing the end-to-end needs of our customers. Youll also handle calls from people who are thinking about switching service providers. Youll listen patiently and empathetically, track information, and apply consultative skills regarding our services/pricing. The method is simple: Connect with your customer by understanding the needs of his/her household Probe by asking the right questions to get to the root of the matter Propose solutions, resolve issues, overcome objections Close confidently As such, your knack for actively listening and applying your vast product knowledge will assure customers that they made an excellent choice in choosing Bell. Also, your problem-solving skills will not only diffuse situations, but point out new value and result in an upsell. This role is best suited for passionately curious minds think you've got what it takes? The Day-to-Day Stay on top of Bell's products and services, current offers, and promotions Be curious and knowledgeable about the competition Identify and resolve all customer concerns with an end-to-end approach, consulting colleagues if necessary, and upsell existing offers afterwards Convert Uno or Duo customers into "Trio"! Establish customer relationship thru effective soft skills Retain customers by highlighting the benefits of their existing plan and the premium service they are currently enjoying The Qualifications Advanced negotiation skills Ability to highlight the features and benefits that matches the customers needs Capacity for listening, strong negotiation skills and ability to overcome objections Customer-centric mentality Sales experience preferred Advanced communication and computer skills At least 6 months experience handling sales & retention account (BPO) | ||
Min. Qualification | : | High School, English Communication Skills |
Shift | : | Night shift |
How to apply | : | Apply Online |
Posted by | : | Quantrics Enterprises, Inc |
Views | : | 931 |