Customer Service Representative - Taytay
Category | : | Call Center |
Type: | : | Full time |
Salary | : | P15,001 - 20,000 |
Location | : | Rizal |
Job description:Be a part of something new and exciting in Taytay, Rizal! This is a fantastic opportunity for someone who has a true passion for creating a positive customer experience, has a desire to go above and beyond and exceed expectations! Best of all, you will have the opportunity to represent an iconic Canadian brand, in a captive, in-house BPO! The Role: - Provide outstanding customer service and technical support by resolving telephone inquiries from customers - Enhance technical support service and customer relationships and contribute to building customer loyalty through the delivery of accurate and timely information - Responsible for navigating computer systems to track calls, gather information and effectively resolving the issues or queries which caused the customer to contact us - Account review prior to making outbound calls to fully understand the customers situation and gather data and document proper systems per customer requirements - Responsible for basic customer and team communication via e-mail, memos, voicemails, etc - Responsible for best-demonstrated practices for productivity enhancements - Other duties as assigned What were looking for: - Outstanding spoken English skills are a critical requirement of the role - Ability to work in a fast paced atmosphere, highly organized and detailed with the ability to keep composure when handling many tasks at once - Consistently demonstrates the ability to meet or exceed individual goals and objectives - Fresh graduates are welcome to apply! - General PC knowledge - Flexibility to work overtime based on the business need of the department - Candidate must possess at least a High School Diploma, any field - Willing to work at Taytay, Rizal location at SM Taytay IT Business Park, East Manila Road - Must be willing to work Full Time hours, (Monday to Saturday: 8pm to noon) and shift work on evenings, weekends and holidays Perks of working at Quantrics as a Call Centre Agent: - Competitive salary and benefits package - Performance Based incentives and contests - HMO coverage (medical & dental benefits) - Paid vacation and sick leaves - Education Assistance - Abundant Growth and Development Opportunities - Perks (subsidized meals) - Personal Empowerment, Career Development and Global Exposure - Opportunity to represent an iconic Canadian brand Office is located directly across from SM Taytay Mall | ||
Min. Qualification | : | High School, English Communication Skills |
Shift | : | Night shift |
How to apply | : | Apply Online |
Posted by | : | Quantrics Enterprises, Inc |
Views | : | 831 |