Service Delivery Manager It Service Desk
Category | : | Call Center |
Type: | : | Full time |
Salary | : | Pnegotiable |
Location | : | Taguig |
Job description:SERVICE DELIVERY MANAGER SERVICE DESK Qualifications: College Graduate At least 5 years IT Service Desk Management experience in a similar industry Strong written and verbal English communication skills Excellent personnel management skills Proven leadership and people management skills ITIL Service Delivery qualification is preferred Available for 24 x 7 escalation Willing to travel abroad Responsibilities: Responsible for the delivery of all Managed Services within your team Ensure the Services are delivered to a consistently exceptional standard Line manager and point of escalation for the service desk agents providing the delivery of the Services Work with the Global Customer Account Manager to develop clear service strategies, objectives, and goals. Ensure your teams understand and deliver to these Service Level Management and analysis of historical reports to identify service improvements Set and monitor detailed KPIs to ensure the effective day to day operations of the Service Work with your team to quickly resolve any Service issues and ensure continuous improvement Work with Site Operations Manager and Head of Service Delivery and Global Customer Account Manager to implement effective training, reporting, process, and quality programs across your teams Responsible for ensuring effective personnel management within your team Work with customers and represent Managed Services in customer meetings as required. Successful candidates will enjoy: Competitive compensation packages HMO/Medical and dental coverage Life insurance Non-taxable allowances Night differential And more For faster processing, please e-mail your resume to [Login to view email address] For inquiries, text or call [Login to view contact phone] | ||
Min. Qualification | : | College graduate, ITIL |
Shift | : | Day shift |
How to apply | : | For faster processing, you may send your resume to: [email protected] Do you have inquiries? Text/Call [Login to view contact phone] (Globe) and look for Vanessa |
Posted by | : | Global Headstart Specialist, Inc. |
Views | : | 995 |