(service Desk Account) Customer Support Representative - Shaw Site
Category | : | Call Center |
Type: | : | Full time |
Salary | : | P15,001 - 20,000 |
Location | : | Mandaluyong |
Job description:Customer Support Representative is responsible for managing orders/requests from clients while providing excellent customer service at the same time. Responsibilities: - Responsible for ensuring compliance with company systems, processes and procedures - Demonstrate experience in working in a multicultural team - Place new orders (Non-Billable and Billable Services), - Support customer requests such as modifying, cancelling or updating existing orders, - Review and Book orders placed using a Customer Portal, Communicate timely and important updates about orders to the customer, - Coordinate with the IBX site technicians on order status, updates or discrepancies, - Act as the liaison between the customer and the site technician - Manage customer account information through Access Enrolment, Termination, and Account Modifications Requests Qualifications: - Candidate must be at least 2 years college undergraduate in any field (no back subjects) - With less than 1 year call center experience handling Customer Service account - With excellent English communication skills - Preferably with Customer Service experience - Background in handling a multitasking account is highly desired - Willing to work on a flexible shift schedule - Knowledge of basic business correspondence, usage of various computer applications and computer Navigation - Applicants must be willing to work in Mandaluyong: G/F Shaw IT Center, Nueve de Pebrero cor Shaw Boulevard, Mandaluyong City service desk account, customer support, service desk, SD, bpo shaw, service desk shaw *Free meal and shuttle upon pick-up available during application You can apply here as well! https://form.jotform.com/72902214311140 | ||
Min. Qualification | : | 2yr course graduate |
Shift | : | Varying shift |
How to apply | : | Apply here! https://form.jotform.com/72902214311140 |
Posted by | : | IBEX Global Parañaque |
Views | : | 975 |