Operations Manager - From Bpo Healthcare Company [can Start Asap]

Improve Accounts/Teams Performance

Developing the team to execute business operations and cater to projected growth efficiently

Manage all facets of professional billing revenue cycle processes;

Conduct performance appraisals for the TLs, QAs and Associates

Planning and managing the unit's operations and ensuring its success as a profit center

Training the team and developing operating processes & systems to deliver outstanding client services

Innovate to optimize production and constantly improve Production, Quality, and Turnaround Time

Analyzing the workflow to improve process quality and enhance productivity

Developing the organization & policies to motivate & retain the workforce, manage the funds flow, and general administration.

Responsible for attendance across client teams, Development and maintenance of SOP, and other documentation to ensure uniformity across teams and processes Transition Management

Submits periodic reports to the superiors on the performance and the growth plans available with the client

Contribute towards minimizing attrition & absenteeism