Csr Customer Service Representative In Pasig Upto 25k

CSR Customer Service Representative in Pasig upto 25k

Work schedule: Mon - Fri 8am to 5pm ; Sat 8am to 12nn

MUST BE AN IT or computer engineering background

Qualifications:

Candidate must have a Bachelors/College Degree

At least with 2 years of work experience in any or a combination of the following - customer service, call center support, sales, account management, IT support

Good English communication skills

Job Responsibilities :

Coordinate the processing and delivery of all customer orders. Ensure that customers have acknowledged the complete delivery of all their orders.

Respond to and provide information to customer inquiries

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Communicate with clients via phone call, email, face-to-face, and other channels to provide step-by-step solutions in resolving product or service issues

Troubleshoot product components (hardware, software) to identify and resolve issues reported by customers

Conduct research to obtain information useful in addressing customer issues

Collaborate with other members/groups in the company to resolve customer issues

Escalate and coordinate the resolution of issues with suppliers or partners

Pro-actively monitor the GPS service and resolve any immediate issues

Identify upselling opportunities to facilitate sales of company products/services

Participate in the development of training documents, manuals, procedures, and solution articles

Record all customer inquiries and issues including the actions and resolutions taken to address the problem.

Ensure compliance to internal reporting requirements

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