Customer Support Agents (csr) - Telco Account - Hs Grads Is Ok| Mandaluyong

Requirements:

Must be at least HS/SHS graduate or College level

With at least 6 months of BPO experience

Must be amenable for either work from site or work from home setup.

Good listening, verbal and written communication skills.

Must be willing to work in Mandaluyong

Responsibilities:

Providing day-to-day customer service support to customers needs based on client account services or products.

May handle assistance through phone or email.

Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.

Utilizes soft skills and troubleshooting skills to resolve client issues and questions.

Ensuring quality support and customer satisfaction.