No Job Experience? We Have Basic Accounts For You!| Cagayan De Oro

Job functions:

Open and maintain customer accounts by recording account information

Resolve product and/ or service problems by clarifying the customer's complaint and providing resolution

Recommend potential products or services to management by collecting customer information and analyzing customer needs

Manage large amounts of incoming calls

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Go the extra mile to engage customers

Resolve customer complaints via phone, email, mail or social media

Assist with placement of orders, refunds, or exchanges

Advise on company information

Take payment information and other pertinent information such as addresses and phone numbers

Requirements:

Strong phone contact handling skills and active listening

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize and manage time effectively

High school diploma or equivalent; college degree preferred