Call Center Agents (csr) - Travel Account Tier 2

Requirements :

Must be at least a High school Graduate, College Grads are welcome to apply

3-5yrs GDS Amadeus/Sabre experience

Preferred with at least 6 months of Call Center Experience(CSR/TSR)

Good listening, verbal and written communication skills

Must be willing to work in Quezon City

Responsibilities:

Providing day-to-day customer service support to customers' needs based on client account services or products.

May handle assistance through phone or email.

Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.

Utilizes soft skills and troubleshooting skills to resolve client issues and questions.

Ensuring quality support and customer satisfaction.

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