Call Center Agent (csr) - Insurance Billing In Taguig

Requirements :

- Completed 2 years in college

- Minimum of 18 months BPO experience preferably in Telco/Insurance/Financial

- Excellent communication skills (Should be C1 versant)

- Must be amenable to work in McKinley Hills, Taguig City

- Willingness to work on night shift schedule.

Responsibilities:

- Providing day-to-day customer service support to customers needs based on client account services or products

- May handle assistance through phone, chat or email

- Prioritizes and escalates support incidents and requests based on business impact and documented guidelines

- Utilizes soft skills and troubleshooting skills to resolve client issues and questions

- Ensuring quality support and customer satisfaction