Call Center Agent - Student Loans Wfh/onsite Work In Ortigas

Requirements:

- At least High School Grad.

- With Average to Excellent Communication skills.

- At least B1 AM score

- Speed Test Screenshot for Uploading (5mbps) and Downloading (12 mbps)

- Willing to Work on-site in Ortigas.

Responsibilities:

- Providing day-to-day customer service support to customers needs based on client account services or products.

- May handle assistance through phone, chat or email.

- Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.

- Utilizes soft skills and troubleshooting skills to resolve client issues and questions.

- Ensuring quality support and customer satisfaction.