Customer Service Representative/consultant Home Retention Reverse Servicing

ETEAM IS URGENTLY HIRING!!!

Details:

Account - OCWEN Financial Corporation

Location - MOA - Pasay

Position - Consultant Home Retention Reverse Servicing/CSR

Mixed Voice & Non-voice

Hybrid WFH/Onsite

Fixed Nightshift

Assets provided

Qualifications:

Minimum of 6 months CSR exp in BPO industry

Completed a minimum of 2 years in college

CAN START ASAP

Responsibilities:

Responding promptly to customer inquiries

Acknowledging and resolving customer complaints

Processing orders, forms, applications, and requests

Keeping records of customer interactions, transactions, comments, and complaints

Providing feedback on the efficiency of the customer service process

Ensure customer satisfaction and provide professional customer support

Process:

Validation

HR Interview (HRI)

Versant

Over the Phone