Mandarin Client Success Specialist In Pasig 110k

Mandarin Client Success Specialist in Pasig 110k

Job Description

As a Mandarin/English Bilingual Client Success Specialist, you must demonstrate several key attributes in order to be considered for this position.

Included in this list are the following:

-Mandarin Chinese speaking/typing ability

-Professional fluency in English

-A quick and willing learner that can master all details of our product and call taking techniques

-Enthusiasm for our business. Takes ownership and acts on behalf of the entire company

-Passion for helping others. Takes great satisfaction in seeing our clients business succeed

-The intelligence to recognize areas of improvement in the company, and the ability to articulate/execute them

-Ability to work well under high pressure and can think quickly on his/her feet. Able to connect with clients over the phone and make them feel comfortable

-An innate motivation to service our clients the best possible way

-Strong work ethic and a can-do attitude

-Has superb verbal and written communication skills

Basic Purpose and Scope of the Position Responsibilities:

-Responsible for answering clients questions over the phone

-Handle escalated customer interactions in a call center with the goal of giving excellent service and customer satisfaction, ensure customer retention, and increase business for our clients

-Work with other co-workers to meet the needs of the company and clients

-Other duties as assigned

Minimum Qualifications:

-College Degree or equivalent work experience

-Prior experience in call centers is a plus

-Fresh Graduates are welcome to apply

Please send your resume to [Login to view email address]

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