Field Collection Officers

Responsibilities

Accountable for areas of responsibilities

Negotiate with inactive, current and prospective clients

Keep track of assigned accounts and clients to identify outstanding debts

Plan course of action to recover outstanding payments

Locate and contact clients to inquire of their payment status

Negotiate payoff deadlines or payment plans

Handle questions or complaints

Investigate and resolve discrepancies

Create trust relationships with clients when possible to avoid future issues

Update account status and database regularly

Alert superiors of clients unwilling or unable to pay when necessary

Comply with requirements when legal action is unavoidable