Field Collection Officer

Responsibilities

1. Accountable for areas of responsibilities

2. Negotiate with inactive, current and prospective clients

3. Keep track of assigned accounts and clients to identify outstanding debts

4. Plan course of action to recover outstanding payments

5. Locate and contact clients to inquire of their payment status

6. Negotiate payoff deadlines or payment plans

7. Handle questions or complaints

8. Investigate and resolve discrepancies

9. Create trust relationships with clients when possible to avoid future issues

10. Update account status and database regularly

11. Alert superiors of clients unwilling or unable to pay when necessary

12. Comply with requirements when legal action is unavoidable