Call Center - Telesales
|Salary||:||P45,001 - 50,000|
- Respond to queries, complaints and requests from customers via email, WhatsApp and telephone. Respond to all queries and complaints.
- Be a proactive listener and respond accordingly. Avoid repetition of questions by taking detailed and accurate notes.
- Effectively resolve all customer queries and complaints by determining the cause of the problem, selecting and explaining the best solution and expediting correction or adjustment. Escalate any serious complaints to the Operations Manager.
- Take ownership of customers issues and follow problems through to resolution.
- Act as the primary point of contact and work with departments to resolve customers queries and complaints.
- Maintain proactive, regular contact with customers to promote relationships including building connections with customers on behalf of the company. Contact existing customers to ensure their satisfaction with the service provided.
|Min. Qualification||:||Some college|
|How to apply||:|