Spanish Customer Service Coordinator

Handle Loan Related Customer Inquiries Over The Loan Servicing Toll Free Telephone Number For Pre-Foreclosure To Delinquent Accounts. Appropriately Follows Up With Customers When Commitments For Payment Are Not Met

Logs All Borrower Contacts Into The Loan Servicing System

Offer Long Term Resolutions To Customers To Resolve Delinquency

Proficient Use Of An Autodialing System To Maximize Effectiveness And Increase Contact Ratios

Required To Make The Prescribed Number Of Contacts During The Daily Work Schedule

Familiar With The Customer Relations Functions And The Services Offered

Perform Miscellaneous Job-Related Duties As Assigned By The Department Manager