Customer Care Center, Coordinator - Spanish

Account: Customer Care Center, Coordinator

Language: Spanish

Can start ASAP

Salary offer will be discussed during the interview, Max is 60k - 65k

Qualifications:

This Position Requires Strong Customer Service Skills

Must Be Fluent In English and Spanish

Overall Knowledge And Experience In Mortgage Loan Servicing Desirable But Not Required

Graduate Degree Is Preferred

Undergraduates Must Have At Least 6 Months Call Center Experience

Applicants Must Be Willing To Work In MOA Complex, Pasay City And/Or Set Up To Work From Home With 50 MBPS Internet Speed

Must Be Willing To Work In US Timings

Job Functions And Responsibilities:

Handle Loan Related Customer Inquiries Over The Loan Servicing Toll Free Telephone Number For Pre-Foreclosure To Delinquent Accounts. Appropriately Follows Up With Customers When Commitments For Payment Are Not Met

Logs All Borrower Contacts Into The Loan Servicing System

Offer Long Term Resolutions To Customers To Resolve Delinquency

Proficient Use Of An Autodialing System To Maximize Effectiveness And Increase Contact Ratios

Required To Make The Prescribed Number Of Contacts During The Daily Work Schedule

Familiar With The Customer Relations Functions And The Services Offered

Perform Miscellaneous Job-Related Duties As Assigned By The Department Manager