Pricing Analyst

Location - Philippines Site - EDSA

Minimum Years of Experience - 3 years

Reports to Pricing Manager - no WFH

Preferred from BPO Background majorly

This position will work closely with the Operation, Support, and Business Development leadership team to develop and

review pricing for new and existing clients for the English World and Asia Pacific (EWAP). The primary focus is advising

Operational, Sales, and Financial leadership on details related to pricing and financial contracting process while defining,

developing, and implementing best practices for the pricing, financial modeling, and financial contracting department in

response to B2B BPO RFPs including contact centers, back-office transactions and other operations across all verticals.

Additionally, the Pricing Analyst will play a key role in supporting our business leaders by providing analysis and context

on proposed deals. You will be responsible for understanding company and team goals and working with team members

to meet those goals.

About the Company

Teleperformance is the number one contact center and client relationship management company in the world. Founded

in 1978, the Company operates nearly 83,000 computerized workstations, with more than 100,000 employees across

2,376 contact centers in 51 countries and conducts programs in more than 66 different languages and dialects on behalf

of major international companies operating in various industries. Teleperformance is a people company, our passion

and dedication to the growth and success of our people can be seen in each one of our actions and initiatives.

Primary Duties, Responsibilities and Requirements

Works closely with Operations, Support, and

Business Development leadership team in order to

manage, solution, and propose responses to client

generated RFPs from a financial perspective across

multiple lines of business and geographies.

Facilitate project pricing, financial contract

administration, postmortem review and process

improvement functions.

Create and improve processes and principles that

allows Client Services/Ops to have more time to

focus on delivery of operations, client satisfaction

and financial results.

Provide support that will allow for all strategic client

related initiatives to be more accurate and timely to

allow for informative and strategic decisions to be

made based on findings.

Provide and review pricing across all segments to

ensure that pricing is timely, accurate and complete

and meets the needs of the external customer.

Oversee the consolidation of all data relevant from

divisions and support groups.

Work globally and cross-functionally to confirm

operational viability of proposals.

Evaluates and supports the development of

regional key account programs, new customer

proposals and completion of RFPs.

Supports development and execution of division

strategies and initiatives.

Ensures standardization and compliance to defined

processes and policies.

Support various requests for ad hoc analysis.

Support client negotiations and contract review

from a financial perspective.

Deliver pricing recommendations that follow a

logically reasoned, data-driven approach,

supported by appropriate market research and

competitive analysis.

Qualifications

2+ years of experience in the BPO

industry or in the Finance or

Mathematics discipline.

Bachelors degree in business or a

Must have the ability to work flexibly to meet

deadlines for special projects.

Proficient in MS Word, Visio, Access, and

quantitative/technical discipline is

required.

Strong attention to detail, superior

analytical and problem-solving

capability.

Previous experience in finance,

pricing, operations, or workforce

management work with a BPO

company is a must.

Experienced contract reviews from a

financial perspective preferred.

Ability to think strategically and

contribute to development of

business vision and priorities.

Experienced professional with an

extensive background with Excel

modeling, financial analysis

experience, including financial

modeling, pricing modeling,

budgeting, and forecasting.

Must be comfortable with the use of

technology to solve business

problems, including a very strong

understanding of MS Excel tables,

VBA, and formulas and the use of

web-based systems.

PowerPoint.

Experienced with Microsoft Power BI or

DOMO reporting tools would be a plus, but

not required.

Competent in decision-making and problem

solving.

Detail oriented yet able to present complex

analyses in concise and actionable manner to

all levels within the organization.

Extraordinary interpersonal skills and ability

to communicate effectively across all levels of

the organization.

Pass mandatory background checks which

may include pre-screenings, illegal drug tests,

and credit checks.