Technical Support Specialist L1 In Ortigas 30k

Technical Support Specialist L1 in Ortigas 30k

SALARY: 30k

HEADCOUNT: 1

NEEDED: ASAP

SCHEDULE: Night Shift (US)

LOCATION: ANTEL ORTIGAS

MUST HAVE SQL EXPERIENCE

MUST HAVE more than a year of experience in networking and hardware Trouble shooting

Job Description

The Technical Support Specialist will be responsible for providing support through phone, email for all customers.

The Specialist will have strong problem resolution abilities and should be able to maintain strong relationships with customers to facilitate issue resolution, to secure longer-term business.

RESPONSIBILITIES:

Provide customer support and technical issue resolution via phone, email and other electronic mediums

Provide web based training

Provide feedback on improvement opportunities based on current product behavior in the field

Diagnose and configure customer equipment to connect to server systems

Provide excellent customer service in all situations

Communicate technical terms in a non-technical format that our customers can understand for troubleshooting purposes

Provide support and assistance on other service activities

Follow workplace operating and environmental, health and safety procedures and guidelines

REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE

Certificate from college or technical school; or 1-year related experience and/or training; or equivalent combination of education and experience

At least 1-year outstanding customer service experience

Familiar with proper phone etiquette

Knowledge of customer service principles and practices

Effective listening skills

Basic understanding of MS Access & Windows 2008-2012 server configuration

Strong background /experience with SQL environment (MySQL & SQL Server), IIS Web Services will be an advantage

Experience in resolving issues with integrated software/hardware solutions at the enterprise level

Willing to be on call during weekends and scheduled holidays as part of a rotating on-call support schedule

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