Technical Support Advisor'

1 month ago
Category:Call Center
Type::Full time
Salary:P30,001 - 35,000
Location:Pasig
Job description:

Join TDCX and be interviewed in the comforts of your home!

Are you a technical support rockstar who wants to be part of a pioneering team for a popular consumer electronics brand? Are you passionate, driven, and can deliver outstanding customer service experience?

We are looking for aTechnical Support Advisorto join our growing family. Come home and start your #BeHappier journey with TDCX today!

Top reasons to work here:

20K New Hire Bonus*

Above-industry average salary

Group life insurance starting on Day 1

HMO benefits on Day 1 + one (1) free dependent after 6 months

Monthly performance bonuses upon regularization (up to 30% of basic pay)

25% Night differential rate (higher than the industry average!)

15 Sick Leave credits with cash conversions

15 Vacation Leave credits with carry over

Premium & Instagrammable workspaces

Free overflowing coffee and cookies

Learning courses to help you grow

Career development programs

Engagement activities like free food day, raffles, birthday treats, anniversary gifts, contests and much more!

What is your mission?

As aTechnical Support Representative, you will be working with ourConsumer Electronics Accountto deliver #happier customer experience through phone. You will act as frontline staff to answer incoming calls, respond to customer inquiries and resolves the concerns and/or complaints.

Who are we looking for?

Completed 2 years in college

Must possess at least 1 year of BPO experience in a voice account, with 6 months in a technical account

A quiet space to work at and preferably with 20 mbps internet service package (more than 10 mbps download and 6 mbps upload speeds)

Good understanding of consumer electronics products

Solid technical and diagnostic skills with tested problem-solving skills

Strong-verbal and written English communication skills

Amenable to work rotating shifts

Willing to be assigned in a temporary work-at-home set-up

Can work in Ortigas Center, Pasig City or Sheridan, Mandaluyong City.

Min. Qualification:2yr course graduate
Shift:Varying shift
How to apply:
Online. Send your application through JobHeroPH and expect a call from our Talent Acquisition team within 24-48 hours.
Posted by:TDCX
Views: 34