Mandarin Speaking Software Success Manager Wfh

Mandarin Speaking Software Success Manager WFH

Filipino Citizen fluent in Mandarin / Chinese language

Temporary Work from home during Pandemic

Success Manager $19,400/year

Job Description:

-Responsible for developing customer relationships that promote retention and loyalty.

-Maintain strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and growth opportunities.

-Manage the daily work of our product to our clients, inclusive of configuration, requirements collection, training of users, user on boarding progress, handling complaints,

-Manage after-sales customer support after deployment

-Develop and deliver world-class support experience

Key Requirements:

-College Graduates of a Bachelors Degree

-Know SaaS industry,

-Be able to delivery the online demo to potential customer

-Applicants should be Filipino citizens or hold relevant residence status

-Previous Experience - At least 3 years of extensive Customer Success Manager experience with excellent recommendation from previous employer

-Fluent Chinese and English and the ability to communicate daily with clients in Chinese and English

-Superior time management, organization and communication skills

-Ability to work efficiently and calmly in high-pressure situations

-Attention to Detail

-Extensive experience in contract renewal and negotiations is an advantage

-Be able to use Skype, email, live chat to deliver service.

Please send your resume to [Login to view email address]

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