Mandarin Senior Software Customer Service Manager Wfh

Mandarin Senior Software Customer Service Manager WFH

Filipino Citizen fluent in Mandarin / Chinese language

Temporary Work from home during Pandemic

CS:Manager $21,800/year

Key Requirements:

-College Graduates of a Bachelors Degree

-Fluent Chinese and English and the ability to communicate daily with clients in Chinese and English

-Amenable working on shifting schedule, holidays, weekends & extended work hours

-At least 6Year(s) of working experience in software customer service and 3 years experience in customer service management

-Know SaaS industry.

-Be able to do QA to customer service team

-Familiar with live chat or ticketing system.

-Applicants should be Filipino citizens or hold relevant residence status

Responsibilities:

-Receive customers requests byonline chat or email, analyzes requests, provides information or routes request to proper person.

-Manage the customer service team and do daily performance check to the team

-Be able to handle customer complaint and other urgent issues.

-Be able to arrange shift according to business needs.

-Be responsible for team rating and NPS from customer

Please send your resume to [Login to view email address]

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