Customer Service Representative (pioneering Premium Airline Account)

13 days ago
Category:Call Center
Type::Full time
Salary:P30,001 - 35,000
Location:Pasig
Job description:

Join TDCX and be interviewed in the comforts of your home!

Are you an experienced customer service rockstar who wants to be part of our pioneering team for a premium airline account? Are you passionate, driven, and can deliver outstanding customer service experience?

We are looking for a Customer Service Representative to join our growing family. Come home and start your #BeHappier journey with TDCX today!

Top reasons to work here:

Above-industry average salary. Earn up to PHP 36K monthly!

Php 20,000 New Hire Bonus* for starters on February 9, 2021

Group life insurance starting on Day One

HMO benefits on Day One + 1 free dependent after 6 months

Monthly performance bonuses upon regularization

25% Night differential rate (higher than the industry average!)

15 Sick Leave credits with cash conversions

15 Vacation Leave credits with carry over

Premium & Instagrammable workspaces

Free overflowing coffee and cookies

Learning courses to help you grow

Career development programs

Engagement activities like free food day, raffles, birthday treats, anniversary gifts, contests and much more!

What is your mission?

As a CSR for our premium airline account, you goal is to deliver #happier customer experience. You will handle phone-in / chat enquiries of current and prospective members, identify cause of problems, and recommend solutions.

You are also required to perform these job functions:

Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets, and effecting changes to schedules

Maintain member accounts whenever there are changes in their profiles

Send program-related collaterals and forms

Advise on latest promotions and mechanics

Manage feedback/ complaints and liaise with backend support to resolve members issues

Involve in ad-hoc projects

Meet daily KPI requirement

Who are we looking for?

Completed at least 2 years in college

At least 1 year of BPO work experience in an international airline account or booking/reservations/ticketing for a travel account

Preferably with GDS experience

Strong verbal and written English communication skills

Amenable to work in rotating shifts

Can work in Ortigas Center, Pasig City or Sheridan, Mandaluyong City

Min. Qualification:2yr course graduate
Shift:Varying shift
How to apply:
Online. Send your application through JobHeroPH and expect a call from our Talent Acquisition team within 24-48 hours.
Posted by:TDCX
Views: 72