Customer Support Advisor || (premium Airline Account)
Category | : | Call Center |
Type: | : | Full time |
Salary | : | P30,001 - 35,000 |
Location | : | Pasig |
Job description:Join TDCX and be interviewed in the comforts of your home! Are you a customer service Rockstar who wants to be part of our pioneering team for a premium airline account? Are you passionate, driven, and can deliver outstanding customer service experience? We are looking for a Customer Service Representative to join our growing family. Come home and start your #BeHappier journey with TDCX today! Top reasons to work here: First class for boarding on February 9, 2021 Above-industry average salary. Group life insurance starting on Day One HMO benefits on Day One + 1 free dependent after 6 months Monthly performance bonuses upon regularization 25% Night differential rate (higher than the industry average!) 15 Sick Leave credits with cash conversions 15 Vacation Leave credits with carry over Premium & Instagrammable workspaces Free overflowing coffee and cookies Learning courses to help you grow Career development programs Engagement activities like free food day, raffles, birthday treats, anniversary gifts, contests and much more! What is your mission? As a Customer Service Representative, you will be working with our Premium Airline Account to deliver #happier customer experience. You will handle phone-in / chat enquiries of current and prospective members. You are also required to perform these job functions: Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets, and effecting changes to schedules Maintain member accounts whenever there are changes in their profiles Send program-related collaterals and forms Advise on latest promotions and mechanics Manage feedback/ complaints and liaise with backend support to resolve members issues Involve in ad-hoc projects Meet daily KPI requirement Who are we looking for? Completed at least 2 years in college At least 1 year of BPO work experience in an international airline account or booking/reservations/ticketing for a travel account Preferably with GDS experience Strong analytical skills to identify cause of problems & recommend solutions Strong verbal and written English communication skills Amenable to work in rotating shifts Can work in Ortigas Center, Pasig City or Sheridan, Mandaluyong City. | ||
Min. Qualification | : | 2yr course graduate |
Shift | : | Varying shift |
How to apply | : | Online. Send your application through JobHeroPH and expect a call from our Talent Acquisition team within 24-48 hours. |
Posted by | : | TDCX |
Views | : | 712 |