Mandarin Csr In Clark Pampanga

7 months ago
Category:Call Center
Type::Full time
Salary:P100,001 - 200,000
Location:Pampanga
Job description:

Mandarin CSR in Clark Pampanga

Minimum requirements:

-Applicants must be willing to work and relocate to Clark, Pampanga.

-Applicants must be a Filipino citizen or have a relevant residence status

-High School Diploma/GED required (College Degree is preferred)

-Preferably with Travel/airline background acquired from a job experience in a Contact Centre, airport or any related

-Knowledge of contact centre operations

-Training in Sabre reservation and ticketing is a plus

-Fluent in written and spoken Mandarin and Good English communication skills

-Strong analytical and problem-solving skills

-With the basic technical skillsable to navigate through computer and web application with ease

-Good interpersonal skills with positive, empathetic, and upbeat personality

-Willing to work and transfer in Clark Pampanga

Key Responsibilities and Accountabilities

-Provide first call resolution for all guest enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance.

-Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, e-mails, etc.) for inbound calls across all markets/functions in order to ensure customer confidence, satisfaction and loyalty.

-Keep up to date on products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills.

-Achieve individual revenue and customer service targets to support delivery of team/departmental targets.

-Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes.

-Maintain data protection and confidentiality for both staff and customers.

-Support other departmental functions as required (e.g. ticketing & E-Services desk, pre-flight checks, service desk, etc.)

Please send your resume to [Login to view email address]

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Min. Qualification:2yr course graduate, Mandarin
Shift:Varying shift
How to apply:
Please send your resume to [email protected]
Posted by:Job Vacancy Phil
Views: 1,409