Team Leader - Japanese Speaker Work In Mandaluyong Ghsicm

Job Description:

Read, understand and analyze client process as per the business rules as a subject matter expert.

Execute the process accurately and timely as a hands-on processor.

Master the given process and help the team members to overcome process related queries.

Escalate the issues and seek advice when faced with complex issues/problems.

Pay close attention to quality of written and verbal English Skills within the team.

Create a logical plan, realistic estimates and schedule for an activity or project segment.

Ensure LWIs are followed and updated regularly and train the team members on process updates.

Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.

Perform Root Cause Analysis on issues faced and suggest appropriate corrective action for current remediation and future control.

Propose process improvement ideas which can reduce time, improve accuracy or enhance control.

Participate in Knowledge Transfer of any process/client and acquire in-depth knowledge of process as an SME.

Participate in various internal or client initiatives related to Process.

Understand the existing matrices in the process, how they are measured and improved.

Qualifications:

N1 to N3 Linguistic Competence Level with at least 1 year of Supervisory Experience. (Office work set-up)

Good Analytical skill.

High School Graduates and above.

Willing to start immediately.