Bilingual Korean Analyst In Makati - Up To 68k Ghsicm

Job Responsibilities:

Monitor and review the assigned portfolio to ascertain the status of accounts and actions required

Perform credit analysis, monitor and analyze customer credit information, risk profile, account balances and payment history

Review orders on hold and release after approval receipt

Contact customers via email or phone to collect the outstanding receivables or amounts for orders on hold and attempt to close the actions with a promise of payment;

Follow up on the broken promises to pay

Prepare and dispatch dunning letters and account statements as per the defined collections strategy

Maintain accurate records of all collections actions in the systems

Receive disputes and deductions, review completeness of information / documents and follow up with customers in case of missing or need for additional details

Record accurate details of disputes and deductions in the system, research validity following defined procedures and route to the relevant departments for final resolution or approval

Review customer accounts, investigate credit items and submit for clearing, match off, in line with the defined procedures

Support the resolution of queries and issues following RACI: missing invoice copies, short payments etc.

Interact with company teams and Client teams to speed up the resolution of pending items (cash application, orders on hold, dispute resolutions.

Qualifications

Bachelor degree in Economics or similar field

Strong written, verbal communication and negotiation skills

Fluent in Korean and English

Customer centricity

Time management ability to prioritize work in an effective manner

Analytical and outcome driven

Excellent attention to detail

Ability to build and maintain relationships with customers, client teams and colleagues

Focus on quality and process improvements

Problem Solving attitude

Knowledge of Microsoft Office package

Previous experience of working in SAP and related Order to Cash modules is considered an advantage

0-3 years working experience

Previous experience in Credit & Collections or other Order to Cash sub process is preferred