Technical Support Representative - Taytay

Be a part of something new and exciting in Taytay, Rizal!

This is a fantastic opportunity for someone who has a true passion for creating a positive customer experience, has a desire to go above and beyond and exceed expectations! Best of all, you will have the opportunity to represent an iconic Canadian brand, in a captive, in-house BPO!

The Role:

- Provide outstanding customer service and technical support by resolving telephone inquiries from customers

- Enhance technical support service and customer relationships and contribute to building customer loyalty through the delivery of accurate and timely information

- Responsible for navigating computer systems to track calls, gather information and effectively resolving the issues or queries which caused the customer to contact us

- Account review prior to making outbound calls to fully understand the customers situation and gather data and document proper systems per customer requirements

- Responsible for basic customer and team communication via e-mail, memos, voicemails, etc

- Responsible for best-demonstrated practices for productivity enhancements

- Other duties as assigned

What were looking for:

- Minimum of 1 year technical support experience is preferred, but not required!

- Outstanding spoken English skills are a critical requirement of the role

- Ability to work in a fast paced atmosphere, highly organized and detailed with the ability to keep composure when handling many tasks at once

- Consistently demonstrates the ability to meet or exceed individual goals and objectives

- Fresh graduates are welcome to apply!

- General PC knowledge

- Flexibility to work overtime based on the business need of the department

- Candidate must possess at least a High School Diploma, any field

- Willing to work at Taytay, Rizal location at SM Taytay IT Business Park, East Manila Road

- Must be willing to work Full Time hours, (Monday to Saturday: 8pm to noon) and shift work on evenings, weekends and holidays

Perks of working at Quantrics as a Call Centre Agent:

* Competitive salary and benefits package

* Performance Based incentives and contests

* HMO coverage (medical & dental benefits)

* Paid vacation and sick leaves

* Six months PAID parental leave

* Education Assistance

* Abundant Growth and Development Opportunities

* Perks (subsidized meals)

* Personal Empowerment, Career Development and Global Exposure

* Opportunity to represent an iconic Canadian brand

* Office is located directly across from SM Taytay Mall