French Bilingual - No Exp Is Ok - 50k Starting Salary (taguig) Ghssbc

JOB DESCRIPTION:

Answers questions about the products or services in the required language(s) (English and French);

Communicate confidently with clients and internal users using telephone, email and software tools;

First line ticket handling (Incidents & Requests) including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties;

Provide the best solution based on the details provided by the customers;

Guides the customer through the problem-solving process;

Ensuring customer satisfaction;

Translate French to English and English to French (verbally and in writing);

Updating operational and technical documentation together with product user guides as required.

REQUIREMENTS:

Must be a Filipino Citizen;

At least College Graduate;

At least two years related working experience(Technical support or Service Desk);

Good understanding of IT Infrastructure;

Must be fluent in both English and French;

Willing to work midshift;

Willing to work in Taguig;

Can start ASAP

If you get hired, youll get to enjoy the following benefits:

Competitive salary package;

Healthcare benefits;

Healthy and encouraging work environment;

Great career growth opportunity