Remote Desktop Support Specialist

Performs advance remote PC/Mac/mobile devices/home technology diagnostic and repair, optimization, and setup of client devices.

Able to effectively troubleshoot and support clients on latest devices/technology as soon as they are released to the market, leveraging your product category knowledge and actively finding support resources.

To treat each client with respect and empathy to give them the best client experience.

Fills out Log forms with accurate, complete and detailed information for tracking and record purposes.

Responding to queries on the progress of the client device repair by means of providing proficient voice and chat communication with end-customers.

Escalate unresolved problems or issues to Level 2 support.

Performs special tasks (e.g. callbacks, demo, testing, research, etc) and other assignments as required by the project.

Performs daily and weekly administrative tasks as required.

Follow strict company policies and client policies.

Maintain consistent high-level support and delivery to meet client SLAs.

Work effectively on a team environment with time and work load adjustability as needed.

Flexibility to work on assigned schedule given by immediate superior or as required by the project.

Flexibility to move to new or existing project

Requirements

Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelors/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.

Good Oral and Written Communication skills.

Preferably Microsoft Windows 7 and Microsoft Office 2010 proficient.

Have ability to learn new procedures quickly and efficiently.

Must be amenable to work in shifting schedule.

Fresh graduates/Entry level applicants are encouraged to apply.