Qc/up Techno Hub - Hiring For Csr For Dayshift Account/apply Now

16 days ago
Category:Call Center
Type::Full time
Salary:Pnegotiable
Location:Quezon City
Job description:

WALK IN PROMO: Applicants who pass all the assessment from July 4-30, 2016 will receive a 200 worth of Movie Cards!

NEW HIRE PROMO: Hires from August 1-15 will get a chance to win a Samsung S7!

THE ROLE:

This is an outstanding opportunity to be a part of two industry leaders. Energy Australia is an electricity generation and gas retailing company in Australia. Their portfolio includes generation sites using thermal coal, natural gas, hydro-electric, solar energy, and wind power. TeleTech is one of the leading BPOs in the Philippines providing world-class customer strategy, analytics-driven & technology-enabled customer engagement management solutions.

Energy Australia & TeleTech have teamed up to drive a powerful customer service experience. We are looking for successful candidates who have a passion for engaging with clients. A proven track record for leveraging on technology and innovations for the benefit of our most important asset our customers.

Your role as an ENERGY RESOLUTIONS CALL CENTER AGENT is responsible for handling service enquiries and converting customers into advocates. You will take the lead in providing the best possible customer service experience while keeping the companys business needs in perspective.

DUTIES AND RESPONSIBILITIES:

You will handle service enquiries that require investigation and excellent problem solving skills to resolve customer inquiries to the mutual satisfaction of the customer.

Use effective questioning techniques to undertake needs-based analysis approach to uncover current and future needs and recommend appropriate solutions.

Use higher responsibility, delegations and authority to resolve customer problems and disputes that effectively meet business requirements.

Undertake case management, offering customer call backs if the inquiry requires extended investigation, to find the right solution.

Manage customer contact in line with international call center KPIs.

Proactively promote products and services to ensure customers know their options and take full advantage of these; or transfer the matter to Sales Solutions.

Ensure correct processes are followed with each call, from regulatory obligations to ensuring positive customer experiences.

Listen to the call experience and provide feedback to the business regarding process improvements and better ways of doing things.

Maintain current information for customer-facing systems including updating and maintaining customer accounts, adjustments, customer notes, customer follow ups, and entering correct wrap up codes etc.

Assist the Call Center in maintaining a quality business approach and compliance with the Quality Standards as prescribed under ASNZ/ISO 9002.

SKILLS & COMPETENCIES REQUIRED:

Knowledge of principles and processes for providing good customer service. This includes customer needs assessment and meeting quality standards for service.

Active Listening & Problem Solving Skills - giving full attention to what the customer is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Excellent English Communication & Interaction Skills conversant in English and can convey information effectively.

Service Orientation proactive in looking for ways to help people; Ability to be polite, have confidence, and use diplomacy in difficult situations.

Strategic Thinking - to generate or apply unique business insights and opportunities intended to create competitive advantage for the organization.

Detail-oriented and customer-focused.

Excellent Interpersonal skills - Able to build and manage relationships with internal customers and stakeholders as a means of improving the way we do things and improve the customer experience

Time Management skills - Able to set priories and multitask; demonstrate ability to meet deadlines

BASIC QUALIFICATIONS:

Completed at least 2 years in college without any back subjects

Successful completion of required Service Solutions BPP modules

Strong background in customer service at an international call center (Call center experience required).

Demonstrated computer knowledge in Microsoft Office

Typing skills of 35 words per minute with 95% accuracy whilst maintaining exceptional customer service.

Excellent verbal and written English communication skills

Internet savvy and knowledge of MS Office applications

WHAT WE HAVE TO OFFER

Competitive compensation package including regular performance bonuses

Medical and dental coverage plus life insurance options

Pharmacy, transportation & rice benefits await those that qualify

TeleTech offers opportunities for career advancement, personal development and experiences meant to enhance the quality of your professional life

Immerse in personal development programs and continued skills enhancement through online and proprietary TeleTech training curriculums

Engage with your colleagues and build friendships through exciting promotions, events and activities

HOW TO APPLY

Email. [Login to view email address]

Live Chat - www.TeleTechJobs.com http://www.teletechjobs.com/contact-us/get-live-help/

Online. Apply at www.TeleTechJobs.com via computer or mobile phone

Go Social. Visit us at facebook.com/TeleTechPilipinas or twitter.com/TeleTechPinas

Walk In. 3rd Floor Building H. UP Ayala Land Techno Hub Commonwealth, Quezon City

Min. Qualification:2yr course graduate
Shift:Day shift
How to apply:
· Email. [email protected] · Live Chat - www.TeleTechJobs.com – http://www.teletechjobs.com/contact-us/get-live-help/ · Online. Apply at www.TeleTechJobs.com via computer or mobile phone · Go Social. Visit us
Posted by:TeleTech Customer Management
Views: 219