Call Center Agent - Bilingual French Speaker - Makati Site Ghsjgp

JOB DESCRIPTION

Answers questions about the products or services in the required language(s) (English and French)

Communicate confidently with clients and internal users using telephone, email and software tools.

First line ticket handling (Incidents & Requests) including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties.

Provide the best solution based on the details provided by the customers

Guides the customer through the problem-solving process

Ensuring customer satisfaction

Translate French to English and English to French (verbally and in writing)

Updating operational and technical documentation together with product user guides as required.

REQUIREMENTS

Must be a Filipino Citizen

At least High School Graduate

At least two years related working experience (Technical support or Service Desk)

Good understanding of IT Infrastructure

Must be fluent in both English and French

Willing to work midshift

Willing to work in Makati

Can start ASAP

For faster processing, you may send your resume to: executives @ globalheadstart.com

Do you have questions? Reach us through [Login to view contact phone] and look for Terry.