Korean Medical Helpdesk

Company Profile: An american healthcare company that serves 150 countries globally to promote best healthcare across all ages and is present more than 100 years in the industry. It is one of the leaders in providing innovative healthcare solutions to make life easier.

Position: Korean Medical Helpdesk

Position: Korean Technical Support Associate- Complaints Management

Industry: Pharmaceutical company

Location: BGC, Taguig City

Salary: Highly Negotiable

Work Schedule: Dayshift/Midshift | Weekends off

Benefits:

Free shuttle services

HMO and Life Insurance

Sick leave, Vacation leave

Dental Insurance

Seminars and online resources about health related topic

Fitness events

Retirement Plans

Recreation And Sports Activities

Requirements:

Native Korean fluent in English currently in the Philippines

Filipino who can speak Korean language

Graduate of any Bachelors Degree related to medical - Nursing, Medical Transcriptionist, Healthcare etc

With experience in Customer complaints management is a must

With experience working in clinical/medical environment or customer facing role is required

Computer Literate; proficient in MS Word, PowerPoint, Excel and Outlook

Responsibilities:

Handle medical related inquiries and ensure to address in a professional manner

Deliver first level support in providing resolution of customer complaints/inquiries

Manage to keep all the complaints and inquiries documented and information are accurate

Ensure to provide resolution to clients that is within the companys standard procedures

Participate in sharing new ideas and innovation to develop the areas of expertise of the company

Recruitment Process:

Initial Interview with Filipino Recruitment Manager

Behavioral Interview

Final Interview with counterpart

Job Offer