Customer Service Representative

Process your application now, enjoy the holiday break, and start your 2019 with a fresh career!

This 2019, watch your potential turn into excellence. You will be part of a high-performing organization that will set you up for success!

Role: Customer Service Representative (Voice Account for an In-House Contact Centre)

What we offer you:

We offer a competitive salary package of 24-31K and other great benefits including:

HMO Health Insurance from day 1 for you and your unlimited qualified dependents

Life Insurance from day 1

Tuition Reimbursement

Retirement Plan

Staff Loan

Bereavement Assistance

Growth and promotion from within

No Employment Bond

Responsibilities:

Provide world class service excellence to clients by offering a consistent telephone banking experience

Attend to inbound and outbound telephone calls in accordance with standard operating procedures

Process online banking transactions which include financial entries and data maintenance

Identify opportunities to further enhance relationships with our existing clients

Qualifications:

At least 1 year experience in an international BPO / call centre role

College graduates with no BPO experience may also apply

Fluent English and the ability to communicate daily with clients in English

Amenable working on shifting schedule, holidays, weekends & extended work hours

Amenable to working in BGC, Taguig

Applicants should be Filipino citizens or hold relevant residence status

For faster processing, we encourage you to walk-in and apply!

Visit our Career Center from 9:00 am to 5:00pm

Ground floor Citi Plaza 34th Street corner Lane D, BGC, Taguig

Going to Citi Plaza from Ayala MRT Station:

Ride the East BGC bus route and get off at STI College along 32nd St. Walk towards Park Triangle to the 34th Street.

(LANDMARK: Kidzania)

*By applying to this job posting, I hereby authorize Citi, its authorized third parties, and its/their officers, directors, employees, agents, and third party service providers, to hold, use and otherwise process my data in connection with my job application.