Front Desk Attendant

Keep records of room availability and guests' accounts, manually or using computers.

Compute bills, collect payments, and make change for guests.

Perform simple bookkeeping activities, such as balancing cash accounts.

Review accounts and charges with guests during the check out process.

Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.

Transmit and receive messages, using telephones or telephone switchboards.

Contact housekeeping or maintenance staff when guests report problems.

Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.

Record guest comments or complaints, referring customers to managers as necessary.

Advise housekeeping staff when rooms have been vacated and are ready for cleaning.

Arrange tours, taxis, or restaurant reservations for customers.

Deposit guests' valuables in hotel safes or safe-deposit boxes.