Techincal Support Representative - College Grads Are Welcome Ghsjmb

Qualifications:

Must be at least College Graduate

Must be able to speak in English

Good communication and written skills

Good problem solving skills and focus on quality

Computer literate

Must be able to type at least 25 words per minute

Must be flexible with working hours

Job Description:

Managing incoming calls and customer service inquiries

Identifying and assessing customers needs to achieve satisfaction

Resolve service problems by clarifying the customers complaint via phone, email, or social media

Provide appropriate solutions and alternatives, follow up to ensure resolution

Keeping records of customer interactions, transactions, comments and complaints.