Email Agents! Non-voice Account!

Email Care Assistant

Analyze problem, then drive email to resolution

Diagnose and provide a path to resolving inquiries related to aspects of the client customer experience

Diagnose and provide a path to resolving inquiries related to all aspects including device configuration, networking and account management

Accurately record all interactions via email handling systems, as well as internal support tools

Achieve contact center metrics including customer satisfaction, customer availability as well as schedule adherence and accuracy

Recognize and adjust his/her approach to all levels of customers experience

Educate customers on support options, and steps being taken to resolve their issue

Communicate positively with team members, customers and other Outsourced Suppliers

Requirements:

Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree, any field.

Finished a solid 2 years in College/Diploma/Vocational (no back subjects)

Fresh graduates and no call center experiences are welcome to apply

Tech Savvy (average Technical Knowledge)

Must be willing to work on graveyard shifts/shifting schedule.

Must be willing to work during Holidays/Weekends.

Must be willing to work in Aseana One, Pasay City (near the NEW DFA Office and beside S&R Shopping Center)

Candidates with complete pre-employment requirements such as SSS, Philhealth, TIN, Pag-ibig, Diploma/TOR, NBI (valid 6 months) will be prioritized

Start Date: October 12

TEXT US & BE HIRED!

TEXT: CHATHERO / FULL NAME

e.g.< CHATHERO / MIKE DIAZ>

to [Login to view contact phone]

Youll get a confirmation SMS/Call from HR within 24 hours for your HR interview schedule.

Walk-IN today!

Recruitment Address: Ground Floor One E-Com Building Mall of Asia Complex Pasay City

Recruitment Hours: Monday Friday (9am 5pm)

Things to bring: Resume & valid ID

Look for: HR KYLE

We make your application FAST and EASY!

Step 1 Account Specific Exam (1 hour)

Step 2 HR Initial Interview (30 minutes)

Step 3 HR Final Interview (30 minutes)

Step 4 Final Operations Interview (30 minutes)

Step 5 Job Offer and Contact Signing (2 hours)

*Read carefully the details before applying to help you out in terms of the application process.