Team Leader For Csr Spanish Bilingual Account - Start Asap Ghsjbl

We are looking for an experienced, self-driven and motivated Spanish CSR Account Team Leader!

Successful candidate is responsible to train, motivate and manage agents to ensure all goals (including tasks, project deadlines) are met; procedures are followed and routinely provide directions to agent on what to do and how to improve. He/she is also expected to conduct regular call monitoring and review for the purpose of quality assurance, coaching and training. Other responsibility includes providing planned improvement actions for both management and agent performance.

Job Qualifications:

At least college level

With strong command of both English and Spanish language both written and oral

Excellent knowledge in computer applications specifically MS Office

Must have experience working for a BPO company

1-2 years of team management experience

Willing to work night shift

Willing to work in BGC, Taguig

Can start ASAP

HURRY AND APPLY NOW!