Tele-collector

Specific Duties:

1.Collects payment on past due bills, based on the list given by immediate superior.

2.Reviews loan documents and organize list according to severity of delinquency.

3.Locate customers using background checks, and other paperwork or databases.

4.Call customers using telephone.

5.Inform clients of overdue accounts and attempt to collect payment. In collecting, the employee adheres to guidelines and regulations set by BSP, company and/or assigned bank.

6.Ensure all customer information is correct, including phone numbers and addresses.

7.Listen to customers story and set up payment plans and new terms of collections.

8.Record new commitment to repay debt.

9.Coordinate with Team Leader all concerns regarding his account.

10.Submit report required by immediate superior.

11.Performs other tasks that superior may require.