Office365 Administrator

PRIMARY RESPONSIBILITIES

As a member of the Global IT Infrastructure & Services Team, the selected candidate will be part of a group of IT

Specialists in charge of managing the companys global Office 365 environment used by SGS affiliates worldwide.

Operate O365 ecosystem with strong focus in collaboration part (Sharepoint/Onedrive)

Apply advanced technical skills and knowledge to collect needed information and resolve issues presented to the Global

Applications Support Group.

The technologies used are as follows:

Enterprise Server OS: Microsoft Windows Server 2012/2016

Cloud: Azure

Application: Microsoft Office 365: Exchange Online, Sharepoint Online, Skype for Business Online, OneDrive Sync,

Office Online, OneNote, Outlook WebApp, Outlook Client, Skype for Business Client, and Office ProPlus Suite

SPECIFIC RESPONSIBILITIES

Works in shifts covering 24x7 global IT operation

Manages Sharepoint 2007/2013 and Sharepoint Online

Execute migrations from on-premise Sharepoint 2007/2013 farm to Sharepoint Online

o Serves as the Tier 2 support and being escalation contact of the Global Applications Support Group (ASG) for

oadvanced level of investigation and troubleshooting for Office 365 related incidents

o Being able to identify problems from recurring Office 365 incidents and provide resolution in a timely manner

Executes standard and non-standard service requests, operational tasks defined or not defined, maintenance, and

deployment activities requiring from basic to advanced level of technical competency

Monitors and tests performance for potential bottlenecks, identify possible solutions, and work with Tier 3 to resolve issues

Address Exchange and Skype for Business issues including Exchange remote mailbox creation and administration, Office 365 client connectivity, client software distribution, and mobile installation issues

oImprove on existing Office 365 monitoring, management and reporting tools and utilities

Develop and document best practices for supporting the Office 365 application

Define & maintain operational procedures

Follow change management procedures

Work with Office 365 Coe, Infrastructure, and application support teams (Geneva and Manila based)

Work with external service provider: Microsoft

Maintain current knowledge of relevant technologies as assigned

Provide advice and training to peers on various Office 365 applications

Assist in the management and maintenance of the global Office 365 environment.

Complies with the QHSE policies including but not limited to:

o Demonstrates strong commitment to SGS QHSE Policies, Procedures, and Work Instructions by participating in safety meetings, completing required training, intervening in unsafe situations, refusing unsafe work, and complying fully with all applicable laws and regulations related to QHSE.

oResponds appropriately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace.

oIn accordance with the SGS QHSE Management System requirements, disposes of, or directs the disposal of, waste generated as a part of daily work performed in a safe manner and in compliance with all waste transportation and disposal regulations and requirements.

oReports all incidents (actual incidents and near misses) in accordance with the SGS Incident Reporting requirements.

oUses all equipment (including safety equipment) in the manner intended and reports any damaged / lost equipment to supervisor.

oMaintain a safe and tidy worksite.

oMaintains awareness of hazards and proposes controls to supervisor, QHSE Representatives or relevant client / site contact.

oActively participates in incident investigations and risk assessments as deemed necessary by SGS management.

Qualifications PROFILE

Degree in computer science or related field. Exceptional candidates will be considered in the absence of a degree

Microsoft Certification an advantage

Responsible & responsive; open minded, flexible, support minded, stress resistant, tenacious, dedicated, quality & objective driven

Enjoy sharing knowledge & experience with others

Enjoy working in a team

Can take initiative

Motivated to learn

REQUIRED SKILLS

The following skills and experiences will constitute an advantage:

At least 2 years of practical experience in running complex Office 365 infrastructures

ITIL certified

Experience in working in a multinational environment

Microsoft SharePoint 2007/2013/Online administration

Experience in conducting migrations from on-premise Sharepoint 2007/2013 farm to Sharepoint Online

Experience in Share-gate tool

Experience in working with Service Now

Office 365 Deployments and integrations

Microsoft Exchange Server 2013/2016 Administration including hybrid configuration

Microsoft Outlook 2010-2016 administration and trouble-shooting

Troubleshooting Mobile Messaging Technologies: Exchange ActiveSync, iOS, and Android

Troubleshooting Skype for business related issues

Microsoft Active Directory administration and trouble-shooting

Experience in managing and troubleshooting Azure AD Connect

Windows Server 2012/2016 System Administration

Windows 7/8.x/10.x Desktop Administration

Powershell scripting.

Relationships

Work closely with team members

Work closely with the messaging, infrastructure, and application support teams in resolving issues and identifying areas of improvements

Work with Microsoft and other external service providers (if any) for product support

Work with the IT management team for service management and improvement.

Business: regular contacts with the countrys IT teams and end-users

Work as project member on global projects if required

Language

English - A second language will be an advantage