Customer Service Representatives

The UPS CS Customer Care Representative reports directly to a Supervisor. Acts as liaison, provides product/services information, and resolves any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities and Duties:

Understands UPS service, product, systems and procedure

Handles incoming calls for pick up, track and trace, complaints, claims, service guarantees, price quotation, service information, export shipments exception and other enquiries in professional manner

Updates the pickup arrangement, UPS supply request and tracking follow up

Identifies and records customer concern or issues

Recommends solutions to service concerns to management

Other duties assigned from time to time

Qualifications and Skills:

Patient and pleasant personality

Understands and embraces the work requirement of a CCR

Dedicated work ethic

Willing to work on a shifting schedule

Good telephone etiquette

Problem solving skills

Benefits:

Competitive salary

Monthly performance incentive

Variable bonus- Annual salary review

Retirement plan

Maternity/paternity assistance

Rice and laundry allowance

Perfect attendance bonus

Life and accident insurance

Health insurance