It Support

GENERAL RESPONSIBILITIES:

Troubleshoot PC hardware/software, server and network/Internet related issues

Attend to IT support requests and concerns

POC to hardware/software vendors, 3rd Party suppliers and Internet service providers

PC deployment and Provision of access/login details for new hires

Ensure cleanliness of Server Room and organization of things in IT stock room

Regularly manage and update inventory of IT hardware and software assets

Perform workstation/server maintenance and updates

Monitor Internet bandwidth utilization, server room temperature, servers & network devices uptime

Send shift report for daily pending/completed tasks and issues encountered

Provide IT e-mail notifications for incident reports, maintenance schedules and IT updates

Any task/duty as directed by client/management

POSITION REQUIREMENTS:

1-2 years equivalent experience in hands-on IT Helpdesk Support (non-voice)

Bachelors Degree/Vocational Diploma

Knowledge & work experience/training with PC/Laptop troubleshooting, parts, assembly/disassembly and upgrades

Knowledge & work experience/training with Firewall, switches and routers (Cisco or equivalent)

Knowledge & work experience/training with Windows Active Directory Server.

Good Understanding of Network Fundamentals

Good English communication skills oral and written

Proficiency in Microsoft Office applications especially MS Excel

Willing to start ASAP

Willing to work in Bonifacio Global City or Makati City

Open to night shift

Additional Qualifications but not required:

Hardware/Network/Server or equivalent certifications

Knowledge in Open source Operating systems and applications

Knowledge & work experience/training in VOIP

Adobe Photoshop skills