Customer Support Representative (financial Account) - Shaw Site

Responsible for handling requests that facilitate money transfer process. Also required to meet high level of service excellence in responding to customer requests. These requests are primarily received into the center via phone calls.

Responsibilities:

-Responsible for ensuring compliance with company systems, processes and procedures

-Customer service experience in any of the following industries: retail, hospitality, administration, banking with preference for call center experience

-Demonstrated experience in working in a multicultural team

-Ability to provide unbiased and accurate feedback in a non-threatening way

-Delivering results: Meeting deadlines and targets, demonstrating ability to achieve despite constraints or obstacles

-High degree of problem solving & analytical ability

-Analyzing and Evaluating: reflects on information, defines the key issues and reaches logical conclusions

-Well versed in planning and coordinating and must have an excellent decision making skills

-Excellent verbal & written communication with strong customer service ethic

-Ability to work with deadlines and manage priorities with high attention to detail

Qualifications:

-Candidate must be at least 2 years college undergraduate in any field (no back subjects)

-If not, at least high school graduate with minimum of 6 months call center experience

-With excellent English communication skills

-Background in handling a multitasking account is highly desired

-Willing to work on a flexible shift schedule

-Applicants must be willing to work in Mandaluyong: G/F Shaw IT Center, Nueve de Pebrero cor Shaw Boulevard, Mandaluyong City

financial account, customer support, csr financial, finance, bpo shaw, finance shaw

*Free meal and shuttle upon pick-up available during application