Telco - Customer Service Associate (shaw Site)

10 days ago
Category:Call Center
Type::Full time
Salary:P15,001 - 20,000
Job description:

Customer Service Associate responsible for providing excellent customer service to clients while up-selling products and services.


-Handles Bill Inquiry (First bill explanation, pro-rated charges, one time fees, expired promotion, etc)

-Probe and discover the needs of the customer and recommend the appropriate service using features and benefits

-Negotiate and properly handle objections with customers

-Consult with customers to recommend and sell a variety of products and services to meet the customers needs

-Provide customers with a positive sales and service experience

-Adhere to IBEX Global Philippines company policies and work standards


-Candidate must be at least 2 years college undergraduate in any field (no back subjects)

-If not, at least high school graduate with minimum of 6 months call center experience

-Knowledge of Telecommunications company (whether local or international)

-Excellent probing skills

-With excellent English communication skills

-Preferably proficient at up-selling additional products and services

-Capable of expressing various thoughts via email/chat. Should be able to provide complete and sensible responses

-Can drive sales while maintaining excellent customer experience

-Background in handling a multitasking account is highly desired

-Willing to work on a flexible shift schedule

-Applicants must be willing to work in Mandaluyong: G/F Shaw IT Center, Nueve de Pebrero cor Shaw Boulevard, Mandaluyong City

sales support, sales csr, sales account, telco, bpo shaw, sales shaw

*Free meal and shuttle upon pick-up available during application

Min. Qualification:2yr course graduate
Shift:Varying shift
How to apply:
Apply here!
Posted by:IBEX Global ParaƱaque
Views: 101