Telco - Customer Service Associate (shaw Site)

Customer Service Associate responsible for providing excellent customer service to clients while up-selling products and services.

Responsibilities:

-Handles Bill Inquiry (First bill explanation, pro-rated charges, one time fees, expired promotion, etc)

-Probe and discover the needs of the customer and recommend the appropriate service using features and benefits

-Negotiate and properly handle objections with customers

-Consult with customers to recommend and sell a variety of products and services to meet the customers needs

-Provide customers with a positive sales and service experience

-Adhere to IBEX Global Philippines company policies and work standards

Qualifications:

-Candidate must be at least 2 years college undergraduate in any field (no back subjects)

-If not, at least high school graduate with minimum of 6 months call center experience

-Knowledge of Telecommunications company (whether local or international)

-Excellent probing skills

-With excellent English communication skills

-Preferably proficient at up-selling additional products and services

-Capable of expressing various thoughts via email/chat. Should be able to provide complete and sensible responses

-Can drive sales while maintaining excellent customer experience

-Background in handling a multitasking account is highly desired

-Willing to work on a flexible shift schedule

-Applicants must be willing to work in Mandaluyong: G/F Shaw IT Center, Nueve de Pebrero cor Shaw Boulevard, Mandaluyong City

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*Free meal and shuttle upon pick-up available during application