Customer Support Agents (silver City Site)

Customer Support Agents responsible for meeting the revenue quota while providing excellent customer service to customers.

Responsibilities:

-Handles combined Satellite and Telecommunication Billing Information

-Probe and discover the needs of the customer and recommend the appropriate service using features and benefits

-Meet sales quota and service objectives in a fast paced call center environment

-Consult with customers to recommend and sell a variety of products and services to meet the customers needs

Provide customers with a positive sales and service experience

-Adhere to IBEX Global Philippines company policies and work standards

Qualifications:

-Candidate must be at least 2 years college undergraduate in any field (no back subjects)

-If not, at least high school graduate with minimum of 6 months call center experience

-Preferably with Customer Service and Sales Experience

-With excellent English communication skills

-Preferably with sales experience (upselling or cross-selling)

-Has the potential to perform in a strong sales-driven environment

-Can drive sales while maintaining excellent customer experience

-Background in handling a multitasking account is highly desired

-Willing to work on a flexible shift schedule

-Applicants must be willing to work in Pasig: 301, Silver City 2, Frontera Drive, Pasig City

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*Free shuttle available during application